Frequently Asked Questions
Thank you for your interest in Sorelle Gallery! Below are some commonly asked questions that may provide insight about our policies, different types of artwork, and services we provide.
What is the difference between original fine art and a custom print reproduction?
An original is a unique, one-of-a-kind painting hand-painted, drawn, or sculpted by the artist. A reproduction or fine art print is custom-made from a professional, high-quality photograph to your size and finishing specifications using archival inks and quality finishing materials. It is printed on high quality paper or canvas. To learn more about fine art prints, click here.
How do I select which print type is best for me?
We offer a variety of printing framing options. Paper, canvas, and framing options that work best for you will depend on your size selection and personal preference. You can learn more about the options available on our Prints Explained page, or we are happy to advise you further on which would be the best option. Simply email firstname.lastname@example.org and let us know which pieces you are interested in, and the room where you plan to hang your print. We will respond with a detailed recommendation within one business day.
How long will it take to ship my artwork?
For original artwork, please expect 1 - 6 weeks for delivery, depending on artwork size, weight, and destination. For fine art prints, please allow three weeks business days for production and shipping. Once your order is complete, you will be emailed the shipping details to track your order.
What if my order arrives damaged?
In the event that your order arrives damaged, please notify us within 3 days of delivery. Providing photos is most helpful with insurance claims. We’ll work quickly to replace your order.
What is your return/exchange policy?
- Original Artwork: Artwork that has been purchased online may be returned, with the exception of photography, provided the client notifies the gallery within 3 days of arrival. Work must be packed, insured, and shipped back to the gallery. The client is responsible for return shipping costs. The gallery catalogues images before shipment; returned artwork should arrive in identical condition. We do not accept returns from clients who have purchased in-store, but offer a variety of consultation services to ensure you are happy with your purchase. Please visit our Gallery Policies page for more information about shipping, and please visit our Art Advisory page to learn more about our art-on-approval service for local clients.
- Print Purchase: Because all prints are custom made to order, we are unable to offer refunds or exchanges. All sales are final.
Yes - all artwork will arrive wired or with the appropriate installation hardware, depending on the artist’s preference for how the work should be mounted.
Can you help me select artwork for my space?
Absolutely! We offer a range of services to help you select the best artwork for your space. For more information on our art advisory services, click here. If you have questions about how to order fine art prints, please email email@example.com.
I would like to request a commission by a specific artist or receive more information on this. What do I do?
No problem! Simply email firstname.lastname@example.org and let us know which artist you are interested in having create a commission piece for you. We’ll need to know your shipping location, size, and style preference. Then we work with the artist to get you the artwork you have in mind!
Do you offer appraisals or restoration services?
Sorelle does not offer appraisal or restoration services at this time. However, we recommend reaching out to the following two Connecticut-based appraisers for assistance:
Do you provide framing for a piece that is unframed?
While Sorelle does not provide any additional framing services for pieces that are unframed, many of the artwork(s) we carry have been framed by the artist. When shopping, be sure to look at all the photos in the image gallery and check framed dimensions in the product description. If you purchase a painting on gallery wrapped canvas and are interested in having a frame added, we are happy to recommend a frame type or a color and can also refer you to a framer in our area if needed as well.
Will the color of artwork look the same as it appears on my screen?
There are subtle variations between monitors, screen resolution, brightness and lighting which can affect the appearance of the artwork. While we pay careful attention to accurately represent color you may see a slight difference from screen to print. Please reach out if you’d like to see additional photos of a work before making a purchase.
What does “gallery wrapped” mean?
Gallery wrapping is a method of stretching canvas so that it wraps around the sides of stretcher bars and is secured to the back of the wooden frame. Artwork that is gallery wrapped can hang without a frame.
Some artists choose to paint the sides of the canvas a specific color, some allow the paint to drip over the sides, and some have the painting continue over the sides. In most cases, the sides of gallery wrapped canvases are visible in our product images and description. However, if you have any questions about the sides of a specific piece, please email us at email@example.com.
What is a floater frame?
A floater frame is a style of frame where the art is mounted from behind making it appear as if it is not touching or “floating” within the frame. It’s only offered for works on gallery-wrapped canvas and is usually deeper than a traditional frame, as it has to cover the stretcher bars to which the artwork is mounted. You can learn more about our framing options on our Prints Explained page.
Is all of the artwork I see on Sorelle's website available to view in person?
Most of our original artwork is on view at our gallery's location in Westport, CT. However, you may see originals listed on our site which have an asterisk (*) in the title. This means that the painting is not stored at our gallery, but is rather housed at an offsite storage space. To see artwork in person, it is best to call in advance to let us know the pieces in which you are interested, and a time and date that you plan to visit. Our Art Advisors will be sure to have the artwork ready for you.
Our collections of limited and open edition prints are all printed on demand, which prevents excess waste. Therefore, although we have a small collection of prints available to see and purchase in the gallery itself, the vast majority of prints must be purchased through our website. If you have any questions about how a print will look (especially in comparison to an original), please do not hesitate to reach out. We are able to provide additional photos, or schedule a time for you to come in and see print and frame examples in person, which can help inform your purchase.
I am a designer/stylist. Can we work together?
Yes! Click here to visit our Trade Program page and learn more about how you can partner with Sorelle Gallery.