Shipping and Returns
Shipping Original Art
For all original artwork, please expect 1-6 weeks delivery, depending on artwork type, size, weight, and destination.
Sorelle Gallery Fine Art has excellent relationships with local reputable shipping companies to professionally pack and ship artwork. The gallery ships within the United States and internationally on a weekly basis. All shipping quotes account for the most competitive rates and professional packaging on a per-case basis.
Please note that artwork shipped via freight is often large and heavy. The shipping company will call ahead to schedule delivery, please arrange to have extra assistance. Additional customs duties and taxes may apply to international purchases.
Same-day courier service to New York City and most of the tri-state area is available. The gallery may use such carriers as: UPS, USPS, FedEx, private courier, art transportation service, or DHL. Certain orders may require additional time; our team will reach out to you with schedule updates as needed.
Shipping Fine Art Prints
Please allow three weeks for production and shipping. After placing your order, you will receive an email confirmation, followed by a shipping notification once your print ships directly to your shipping address. Your shipping notification will include tracking information.
For more general information on Fine Art Prints, please visit our Prints Explained page.
Gift Collection Items
After production and shipping, items in our Gift Collection may take between an average of 6 to 11 business days to reach their final destination. A tracking number is provided via an email notification at the time of shipping.
For all original art and fine art prints, shipping rates are calculated based on order total and are automatically applied at checkout:
Orders under $99: $5.00
Orders $100-$249: $16.00
Orders $250-$499: $24.00
Orders $500-$999: $45.00
Orders $1000-$2499: $75.00
Orders $2500-$4999: $115.00
Orders above $5000: $145.00
For certain items in the Gift Collection, shipping rates based on real-time carrier updates will be applied.
At present, the above rates are applied to orders being shipped within/to the United States, Canada, Europe and the United Kingdom. If you live outside any of these regions, please contact us for a shipping quote.
Sorelle Gallery’s objective is to provide expert and informative art advisory through written description and photography, alongside complementary services including art consultation, digital imposing, and ‘art on approval’ services. For this reason, we do not accept returns on in-store purchases.
Sorelle will accept returns of online orders of original art, with the exception of photography, provided the client notifies the gallery within three days of its arrival at the client's shipping address. Work must be packed, insured, and shipped back to the gallery. The client is responsible for return shipping costs and a 3% restocking fee. The gallery catalogues the condition of all artwork prior to shipment; returned artwork should arrive in identical condition.
Fine Art Prints and all Gift Collection items are made-to-order based on desired preferences allowing for personal customization and less waste. Because of this level of customization we are unable to offer refunds or returns. If you would like more information before purchasing (i.e. a short video of an artwork, additional photographs) the Sorelle team is more than happy to provide this.
Please contact us for additional information and images of any artwork, as well as any other questions regarding our shipping and return policies.