Shipping and Returns
Artwork: Shipping
For all original artwork, please allow 1–6 weeks for delivery, depending on the artwork’s type, size, weight, and destination. After placing your order, you will receive an email confirmation, followed by a shipping notification once your order has shipped. Tracking information will be included.
All artwork is professionally packed and fully insured. Upon arrival, please unpack your piece carefully. If any damage has occurred, please notify us immediately and include clear images of:
- Outer packaging,
- Inner packing materials, and
- The artwork itself, including corners
This documentation allows us to file a claim and resolve the issue quickly.
Shipping Rates for Original Artwork
Shipping rates for original artwork are calculated based on your order total and will be applied automatically at checkout.
Original Shipping Rates:
$0.00 – $399.99: $25.00
$400.00 – $599.99: $40.00
$600.00 – $799.99: $65.00
$800.00 – $899.99: $75.00
$900.00 – $999.99: $85.00
$1,000.00 – $1,999.99: $105.00
$2,000.00 – $2,999.99: $165.00
$3,000.00 – $4,999.99: $250.00
$5,000.00 – $5,999.99: $355.00
$6,000.00 – $7,999.99: $405.00
$8,000.00 and up: $495.00
International Shipping
The above shipping rates apply only to orders shipped within the United States. If you live outside the U.S., please email info@sorellegallery.com with a valid mailing address and the artwork of interest to receive a customized shipping quote.
Please note: Sorelle Gallery is not responsible for taxes, duties, or import fees associated with international shipments.
Courier Service
Same-day courier service to New York City and most of the tri-state area is available. Please contact us to discuss options or arrange delivery.
Open and Limited Edition Prints
ALL PRINTS SHIP FOR FREE.
Please allow up to three weeks for production and shipping. After placing your order, you will receive an email confirmation, followed by a shipping notification once your print has shipped. Tracking information will be included.
For more details about our open and limited-edition print offerings, please visit our Prints Explained page.
Artwork: Returns
Original Artwork: In-Gallery Purchases
We strive to support every collector with expert guidance, detailed information, and visual tools—such as digital imposing and our “art on approval” program—so that artwork can be selected with confidence. For this reason, we are unable to accept returns on in-store purchases.
Original Artwork: Online Orders
For online purchases of original artwork (excluding photography), returns are accepted if the gallery is notified within 3 days of delivery. The artwork must be carefully repacked, fully insured, and shipped back at the client’s expense. Sorelle thoroughly documents the condition of each piece prior to shipment; returned artwork must arrive in identical condition.
Additionally, the following items are FINAL SALE:
- Commissioned artwork
- Photography
- All open and limited-edition prints
These items are made to order and customized for each client, which minimizes waste but makes them final sale and non-returnable. If you would like additional details before purchasing—such as extra photographs or a short video of the artwork—our team is happy to assist.
Jewelry: Shipping & Returns
Shipping rates for all jewelry will be calculated at checkout.
THATCH
Return requests must be submitted within 14 days of delivery. Jewelry must be unworn, in perfect condition, and returned in its original packaging to qualify for a refund or exchange. Imperfect or damaged items resulting from improper return packaging may incur a repair fee.
Olive & Chain
Items shipped within the U.S. may be returned or exchanged within 14 days of delivery. Items must be unworn, unaltered, and returned with original tags attached. Customers are responsible for return shipping and insurance. Custom orders are final sale and not eligible for return or exchange.
Questions?
Please contact us with any questions regarding our shipping or return policies. We are here to help you feel confident and informed every step of the way.